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Volunteer Programme UEFA EURO 2020 - Bilbao

Be an ambassador of UEFA EURO 2020 and be part of the history of the UEFA European Football Championship, celebrating its 60th anniversary.

We are looking for Volunteers in Bilbao to participate in all functional areas at both the Stadium San Mamés, all over the city and other official UEFA EURO 2020 locations.

Our goal is to ensure a unique and unforgettable experience for all volunteers in the tournament, running from 12th of June to 12th of July 2020 across Europe.

Make 2020 a summer to remember forever! Join the team!

UEFA EURO 2020 Volunteer Management Team – Bilbao

Volunteers must...

El proyecto está abierto a todas aquellas personas que deseen formar parte del Programa de Voluntariado, aportando pasión, entusiasmo y energía al torneo.
Para ello deberás cumplir con algunos requisitos básicos:
Applicants must be aged 18 or overon 1 May 2020
Applicants must be able to attend recruitment interviews and necessary training
Applicants must guarantee full availability on 4 match days. (June 15, 20, 24 and 28, 2020)
Applicants must be able to communicate in English (at least at beginner-to-intermediate level)

UEFA EURO 2020 Volunteer Programe

The aim of UEFA Euro 2020’s Volunteering programme is to allow you to experience up close, one of the biggest sports events in the world, where Bilbao takes centre stage along with twelve other cities across Europe.
The secure zone around the San Mamés stadium will be the field of action for the UEFA EURO 2020’s Volunteer Programme.
There are vacancies in all operational areas of the event. Take a look at them and choose the three that suit you the most.
We guarantee that your preference will be taken into consideration, where possible. The number of vacancies can be found in the description of each area.
  • AVAILABILIY HIGH: Whole operational period (from stadium hand-over to stadium hand-back)
  • AVAILABILITY MEDIUM-HIGH: Matchdays (MD) and two weeks prior
  • AVAILABILITY MEDIUM: Matchdays (MD) and week prior
  • AVAILABILITY LOW-MEDIUM: Matchdays (MD) and MD-1 and MD-2, MD+1 (MD-3 and MD-4 before first match)
  • AVAILABILITY LOW: Matchdays (MD)
Come and experience UEFA EURO 2020!

Timeline

June 2019

Submit your application

July – December 2019

Join an interview

January – March 2020

Accept your role and shift plan

April – May 2020

Join the training

May 2020

Pick-up your uniform and accreditation

May – July 2020

Be an ambassador!

UEFA EURO 2020 VOLUNTEER DOMAIN´S

ACCESS MANAGEMENT
The access management team is responsible for overseeing overall access – both ingress and egress of people and vehicles – at the UEFA EURO 2020 venues (stadiums) during the operational period. Access management volunteers play an integral role, by helping the venue access manager to implement the flow concept and steward dot plan, delivering training to security staff and assisting accredited staff to access the venue. On matchdays, the access management volunteers support the venue security team to facilitate the smooth and timely ingress and egress of all target groups into and out of the stadium.
  • Positions: <15
  • Availability: MEDIUM-HIGH
ACCREDITATION
  • During the tournament, the stadiums will be divided into different zones, such as the pitch, dressing rooms and media areas. The accreditation team provides different groups of people with access to the zones in which they operate. These groups include players, volunteers, media, officials, service providers, public authorities and sponsors. To perform their role, each individual needs to be in possession of a valid accreditation pass, which they receive from the accreditation centre next to each stadium. At the Accreditation Centre, Volunteers will assist in various tasks, acting as a main point of contact for all working parts involved, welcoming and providing them with personalised access cards, which they will produce.
  • Positions: 15-30
  • Availability: HIGH
ANTI-DOPING
The UEFA anti-doping team will deliver a comprehensive doping control testing programme at UEFA EURO 2020. The programme aims to protect the physical, emotional and financial investment of players, officials and spectators by ensuring a drug-free tournament. The role of the anti-doping chaperone is one of great responsibility and must be carried out in a professional manner. Their task is to notify one of the players selected for a doping control and to escort him from the time he is notified until the doping test is complete.
  • Positions: 0
BROADCASTER SERVICES
The broadcaster services team will be responsible for ensuring that the match is broadcast to spectators all over the world. The broadcaster information team provides basic information on TV production and booking matters, general tournament information as well as tourist information to UEFA EURO 2020 broadcast partners (UBPs). The broadcaster information desk will be a first point of contact for UBPs upon arrival at the international broadcast centre (IBC). The main tasks of the broadcaster unilateral service volunteers will be to support the broadcast liaison officers at each venue, primarily on MD-1 and MD. Their duties can vary from simple administrative tasks (e.g. photocopying, printing and distributing information, printing information, UEFA’s extranet system used to manage broadcasters’ bookings) to answering queries, distributing supplementary access devices, guiding broadcasters to their various facilities in the stadium and helping them to deliver broadcaster services.
  • Positions: <15
  • Availability: MEDIUM-HIGH
CEREMONIES
The ceremonies project will create and implement ceremonies and entertainment programmes at the twelve stadiums. The objective is to create a joyful atmosphere in the stadium and provide a memorable experience, offering a warm and colourful welcome from UEFA and the host city to the fans, teams and hundreds of millions of viewers worldwide. Volunteers will assist with the pre-match ceremonies (entertainment of fans inside and outside the stadium) and production (TV production, logistics). A ‘fantertainment’ programme is a live event held inside or around the stadium to welcome the fans and entertain them before the start of the match. UEFA uses this platform to create emotion and excitement among the spectators and thereby ensure a festive atmosphere in the stadium. During this time, the spectators become a symbol of unity and respect, having fun, singing and dancing together regardless of which team they support. Volunteers in this area assist the local ceremonies coordinator.
  • Positions: <15
  • Availability: LOW-MEDIUM
COMMERCIAL OPERATIONS
The Commercial Operations project team leads the implementation of any stadium marketing rights granted to commercial partners contracted by UEFA and supports the official sponsors with their on-site activation programmes across the 12 venues. As such commercial operations delivers guiding principles, produced in consultation with internal specialists, and manages the planning and orders with the contracted sponsors. Commercial operations also act as an internal resource for commercial matters in relation with the stadiums and liaise with the various projects for the implementation of these rights. Volunteers will support by fulfilling office duties, monitoring the advertising-free zones and assisting sponsors with on-site activation programmes, as well as other on-site promotional activities around the stadiums.
  • Positions: <15
  • Availability: MEDIUM
EVENT LEGAL SERVICES
The rights protection volunteers will provide assistance to UEFA’s on-site RPP activities aiming to prevent unauthorised commercial activities (counterfeiting and ambush marketing) around UEFA EURO 2020 stadiums and at other key sites within the host city.
  • Positions: <15
  • Availabiliy: LOW
EVENT TRANSPORT
Event transport is responsible for the planning and delivery of transport services. For UEFA EURO 2020, the event transport team will be responsible for providing transportation for the 24 participating national associations, referees, doping control officers, match delegates, UEFA guests and staff. Volunteers will assist at the transportation office and the fleet compound or as coordinators and welcome personnel at airports, hotels and other venues. The aim is to help and support the customers by delivering a high-level transportation service.
  • Positions: 30-60
  • Availability: MEDIUM-HIGH
GUEST MANAGEMENT AND PROTOCOL
The guest management and protocol team is responsible for guest management, welcome services and protocol matters for the 17,000 UEFA VIP guests attending UEFA EURO 2020. Guest management operations are carried out at airports, hotels and stadiums, where national and international guests from the world of sport and politics will be welcomed. They will provide them with information about the tournament and the host cities, and handle their questions and requests.
  • Positions: 15-30
  • Availability: MEDIUM
HOST BROADCAST LOGISTICS
The host broadcast logistics team coordinates and delivers a range of integrated support services to host broadcast staff and suppliers, as well as unilateral broadcasters. It works closely with the UEFA TV production department to plan and implement the travel, transportation, accommodation, accreditation, uniform and office needs of the 2,500 host broadcast crew, supervising the delivery of these support services at the venues.
  • Positions: <15
  • Availability: HIGH
INFORMATION AND COMMUNICATIONS TECHNOLOGY
Information and communications technology (ICT) for UEFA EURO 2020 delivers all communications and related services, as well as some hardware and specialised solutions and applications. ICT is responsible for the concept, set-up, operations. In addition, approximately 4,000 journalists and photographers will be reporting on UEFA EURO 2020 on TV, internet, radio, email and telephone every day. An IT and telecommunications network will be set up and maintained at every venue so that journalists and other personnel can enjoy the best possible working conditions. Volunteers in this sector will have a variety of tasks: IT service and support for matchday operations, information desk and back office, venue set-up and operations. They will gain insights into key areas of a complex organisation that most people never see.
  • Positions: <15
  • Availability: HIGH
MARKETING
The UEFA EURO 2020 mascot brings the teams and fans together! The mascot will engage with young urban audiences across Europe. Relevant and engaging for fans, it will contribute to the visual recognition and the creation of memorable moments from the tournament. It will raise interest and awareness globally and locally, especially in the host cities, countries in which the host cities are located and across Europe. The mascot will appear in every host city, bringing the spirit and identity of the tournament to life, connecting with fans and participating in promotional activities. The mascot will form part of UEFA’s commercial partners’ activation plans for the tournament.
  • Positions:<15
  • Availability: LOW
MATCH ORGANIZATION
Match organisation lies at the very centre of all UEFA EURO 2020 venue operations, as it deals directly with UEFA’s first priority, the sport itself. A successful match organisation project will contribute largely to the overall image of the tournament and reflect positively on the quality of the matches. The project’s main task is to organise the 51 matches and all services related to the sporting aspects of UEFA EURO 2020 at the highest international level and according to UEFA regulations. Volunteers will assist the UEFA match manager with the preparation and running of each match, including the official training sessions on the day before the match. They will help to set up the dressing rooms, competition areas and match material. Volunteers will also take on various administrative tasks, including preparing and, if appropriate, attending meetings.
  • Positions: <15
  • Availability: MEDIUM
MEDIA SERVICES AND OPERATIONS
The media services and operations project involves the planning and delivery of facilities and services to the 3,000+ local and international media expected to cover UEFA EURO 2020. The main elements of the project are as follows. Working conditions: each stadium will have its own media centre, media tribune, press conference room, mixed zone and photo positions for journalists, photographers and broadcasters. Media accreditation and booking services: the team will manage the accreditation processes and arbitration for tournament passes and individual match-specific bookings, including the on-site delivery of the relevant access devices. Information services: operation of the media channel, UEFA’s online media information and content platform, as well as production of media guides and in-tournament information resources. Event operations: the team also coordinates the official media activities of the competing teams in accordance with the tournament regulations. Each venue will be staffed by a venue media operations manager and two venue media operations assistants, to whom the volunteers will report.
  • Positions: 30-60
  • Availability: MEDIUM
MOBILITY MAKERS
At UEFA EURO 2020, the mobility makers team will act as the face of the tournament and will be responsible for ensuring that our 2.8 million ticket holders have the best possible matchday experience. The mobility makers team will operate at each of the 12 UEFA EURO 2020 venues, supporting the spectator client group and providing a range of services. It will be managed by the mobility makers manager and powered by a team of outgoing volunteers, referred to as the Mobility Makers. All members of the team will be trained to provide both directions and information, and will also be responsible for delivering a small number of key stadium functions such as language services, vulnerable persons support, luggage depots, mobility support and spectator information points.
  • Positions: 200-300
  • Availability: LOW
SIGNAGE
Signage includes production and installation of all branding elements that form part of the stadium dressing as well as in some areas of the official hotels and airports. The projects is in charge of decorating the stadium with the UEFA EURO 2020 brand and producing all UEFA EURO 2020 printed material for all projects across the venue. It also implements the specific wayfinding concept and the signage rights delivery for the UEFA partners, especially LED pitch perimeter board advertising and media backdrops.
  • Positions: <15
  • Availability: MEDIUM-HIGH
SUSTAINABILITY
The sustainability project concentrates on social, environmental and economic priorities, in particular by: Promoting and improving the accessibility of stadiums for disabled spectators; Optimising transport and mobility; Optimising waste management by reducing, reusing and recycling (‘3R’ strategy); Optimising energy and water consumption while promoting renewable energies; Promoting responsible sourcing of products and services Volunteers in this area will provide assistance to disabled spectators, support audio-descriptive commentary services and raise awareness among spectators, staff and volunteers, advising them on environmental issues.
  • Positions: 15-30
  • Availability: LOW
TECHNICAL SERVICES AND OVERLAP
The technical services and overlay project manages the planning, provision and implementation of services and temporary infrastructure as requested by internal and, to some extent, external stakeholders to bridge the gap between the existing conditions at the venues and the greater requirements of a major sports event. Sub-projects within this area relate to power supply, water supply, temperature control, waste management, sound systems and giant screens, venue TV and radio frequencies, and temporary infrastructure.
  • Positions: <15
  • Availability: HIGH
TICKETING
domainA total of almost 3 million match tickets will be available for UEFA EURO 2020. These tickets will be distributed to customers by courier, on-site collection or through an app on the customer’s mobile phone. Ticketing volunteers are essential to the delivery of the ticketing project and will often be the first point of contact for ticket holders. They will deal with any customer queries and provide customer services in accordance with the ticketing policy and help to enhance the customer experience for the event. Volunteers will also be heavily involved with the on-site operation and ticket collection processes. They will also assist the ticketing team at the respective ticketing locations in the city and at the stadium.
  • Positions: 60-90
  • Availability: LOW-MEDIUM
VENUE LOGISTICS
The venue logistics team manages the venue offices and oversees staff service needs at the UEFA EURO 2020 venues. One of the first teams to arrive at the venues, its responsibilities include supervising office and furniture set-up, managing office and stationery supplies, distributing staff uniforms, setting up and overseeing staff break areas, liaising with staff hotels (early/late check-ins/-outs, information board in reception, etc.), managing staff daily commutes from hotel to venue, and overseeing general office responsibilities and staff needs at the stadium.
  • Positions: <15
  • Availability: MEDIUM-HIGH
VENUE MANAGEMENT
The venue management team is in overall charge of what happens at the venue and, through the venue manager, has the authority to arbitrate if issues arise between projects at the venue. The volunteers support the daily work of the venue manager and his team.
  • Positions: <15
  • Availability: HIGH
VENUE OPERATIONS
The spectator services team at the stadium is responsible for facilitating the overall access, ingress and egress of spectators, guests, staff and vehicles at UEFA EURO 2020 venues (stadiums) by supporting the stewarding, access, ticketing, media/TV operations and hospitality projects on matchdays. The volunteers will play an integral role by helping the projects to implement the matchday access procedures, providing information and directional guidance to spectators, guests and staff and assisting the first-aid teams with translation services.
  • Positions: 150-200
  • Availabiliy: LOW
VOLUNTEER MANAGEMENT
All volunteer-related activities will be planned and implemented by the volunteer management department. This sector will look after the volunteers and ensure that everything runs smoothly. It will also deal with training, job allocation, the volunteer centre, catering and the volunteer culture. Volunteer will assist in all aspects related to the Volunteer Programme management, ensuring this experience will be an unforgettable one for all participants.
  • Positions: 15-30
  • Availability: HIGH

FAQ

The FAQs section is prepared by the UEFA EURO 2020 Volunteer Team Bilbao to provide you with an overview on the Volunteer Programme. If you have any questions that cannot be found on the FAQs section please email us at bil.volunteer@euro2020.com

ABOUT VOLUNTEERING

When does UEFA EURO 2020 take place?
The UEFA EURO 2020 takes place between 12 June and 12 July 2020 in 12 host cities. You can find more information about the match schedule here.
How many volunteers will be involved in the UEFA EURO 2020 Volunteer Programme?
Around 12 000 Volunteers in total will be involved in Europe and 1.000 in Bilbao.

APLICATIONS

Can seniors apply?
Yes. The Volunteer Programme is open to anyone who fulfils basic criteria listed above. We encourage people of different age, experience and origins to apply. Moreover, we encourage seniors to be part of it due to their wide professional and life experience which represents an added value.
I am 17 now, I will turn 18 on 1st May 2020. Can I apply?
Unfortunately, not. To apply for the Volunteer Programme you have to be 18 years old on Thursday 30 April 2020 the latest.
Who can apply for the Volunteer Programme?
The recruitment process is open to everyone willing to participate in the Volunteer Programme, bringing passion, enthusiasm and energy to the Tournament. However, eligible candidates need to comply with some basic requirements:
  • Applicants must be aged 18 or overon 1 May 2020.
  • Applicants must be able to attend recruitment interviews and necessary training.
  • Applicants must guarantee full availability on 4 match days in Bilbao and their commitment to a reasonable number of shifts scheduled at advance notice with the Volunteer Team.
  • Applicants must be able to communicate in English (at least at beginner-to-intermediate level)
  • Any other specific or relevant skill fulfilling roles descriptions will be considered an asset.

NATIONAL AND INTERNATIONAL APPLICATIONS

I do not live in Bilbao. Can I apply?
The Volunteer Programme is open to anyone willing to participate. However, Volunteers not living in Bilbao are asked to bear the cost of accommodation and air/ground transport themselves. There will be a Facebook page to help you to find accomodation with local volunteers.
I am an international applicant. Do UEFA and the Spanish Football Federation (RFEF) provide any support to obtain visa to enter Spain?
We do not provide any assistance in this regard. International applicants will have to obtain independently the necessary documentation.
Can international applicants volunteer with a touristic visa?
Yes, international applicants can volunteer with a tourist visa. Please make sure you secure necessary documentation well on advance

VOLUNTEER BENEFITS

Will volunteers watch the matches?
Volunteer will not be allowed to watch matches as spectators. Of course, being part of the organising team, you will be at the very heart of the Tournament operations, feeling the atmosphere of event. Furthermore, Volunteers will have the possibility to watch together the matches at the Volunteer Centres.
Will volunteers get the public transport covered?
Yes, Volunteers will have public transport within the city covered during the Tournament.
What does the volunteer uniform look like?
Your uniform will consists of different elements and it will be a surprise! You can specify the size of your uniform during your online application. If you are invited for the interview, you can try a sample on to make sure the size is correct.
What are UEFA EURO 2020 volunteer´s benefits?
The essence of Volunteering is that it is undertaken without any offer or expectation of financial gain. Moreover, the Volunteer experience does not intend to create any employment relationship. Volunteers will receive a series of benefits in recognition of their precious contribution:
  • Volunteer uniform
  • Catering and beverage while on duty
  • Exclusive Trainings
  • Public transport during the event
  • Volunteer insurance
  • Gifts
  • Dedicated Thank You Party to celebrate the end of the event
  • Official collaboration certificate
Participating in the UEFA EURO 2020 Volunteer Programme will give you more than the benefits mentioned above: as a Volunteer, you will have the possibility to live an unforgettable and valuable experience shared with many others like you. You will become part of the UEFA organising team, contributing to one of the biggest football events in the world. You will meet new friends and improve your skills, you will feel at home at the Volunteer Centre.

VOLUNTEER JOURNEY

When is the best time to apply for the Volunteer Programme?
All applications are submitted without time submission privilege. However, we advise not to wait until the last few days of October to apply.
When do I get confirmation about my role and shifts?
You will get confirmation about your role and shifts within November 2019 and March 2020 and not later than 1 April 2020.
What does the recruitment process look like?
The recruitment starts with the online application in the summer 2019. If you are selected, you will be invited for an interview within July and December 2019. The interview will take no longer than 30 minutes and it will represent an opportunity to meet in person and go into the details of roles and domains.
Can I express a preference for the domain I would like to be assigned to?
Yes. We recommend you read the project descriptions available in the section Domains before proceeding with an online application: you will be asked to select whichever domain(s) you would prefer to be assigned to as a Volunteer. Please note that you may be redirected to another area on the basis of the results of the interview.

ROLES AND PROJECTS

What will Volunteers do during the event?
As a Volunteer you will be supporting sport event professionals throughout all the tournament. The specific task varies accordingly to more than 20 projects, so called domain, you may be assigned to.
What is the availability requested for the roles?
In principle, Volunteers should be available from mid June to mid July 2020. However, the detailed calendar depends on the volunteer role you are selected for. You can click here to have an overview of the Match Schedule, including Match Days (MD) in Bilbao. Each Volunteer will be informed about their shifts schedule in between January and March 2020. Please note there are Volunteers roles which serve only during MD and MD -/+1 and other ones that may start before the tournament official kick-off.
What are the Volunteer Roles?
The Volunteer Programme consists of a wide range of volunteering opportunities. During the interview, you will have the chance to go into the details of the ones you might be assigned to.
Can I volunteer more than one domain?
In principle Volunteers cannot be eligible for more than one domain. An exception is made for Volunteer Management Volunteers which may serve as stand-by to cover other positions in case needed. In this case, flexibility and adaptability will be their strengths points.

VOLUNTEER CENTRE AND OFFICIAL UEFA LOCATIONS

Where do Volunteers take part in the activities?
Volunteers will be given a broad range of duties at various locations, such as San Mames, Tthe airport and the hotels in Bilbao, depending on the role.
What is the Volunteer Centre?
The Volunteer Centre is the gathering point and the relaxing area for all the Volunteers involved in the Tournament. It is located within a walking distance to the stadium, serving as office for the Volunteer Team, entertainment and training area for the Volunteers. Volunteers can enjoy facilities at the Volunteer Centre while not on shift and we hope they will share memorable moments together.