ACCESS MANAGEMENT

The access management team is responsible for overseeing overall access – both ingress and egress of people and vehicles – at the UEFA EURO 2020 venues (stadiums) during the operational period. Access management volunteers play an integral role, by helping the venue access manager to implement the flow concept and steward dot plan, delivering training to security staff and assisting accredited staff to access the venue. On matchdays, the access management volunteers support the venue security team to facilitate the smooth and timely ingress and egress of all target groups into and out of the stadium.
- Positions: <15
- Availability: MEDIUM-HIGH
ACCREDITATION
During the tournament, the stadiums will be divided into different zones, such as the pitch, dressing rooms and media areas. The accreditation team provides different groups of people with access to the zones in which they operate. These groups include players, volunteers, media, officials, service providers, public authorities and sponsors. To perform their role, each individual needs to be in possession of a valid accreditation pass, which they receive from the accreditation centre next to each stadium. At the Accreditation Centre, Volunteers will assist in various tasks, acting as a main point of contact for all working parts involved, welcoming and providing them with personalised access cards, which they will produce.
- Positions: 15-30
- Availability: HIGH
ANTI-DOPING

The UEFA anti-doping team will deliver a comprehensive doping control testing programme at UEFA EURO 2020. The programme aims to protect the physical, emotional and financial investment of players, officials and spectators by ensuring a drug-free tournament. The role of the anti-doping chaperone is one of great responsibility and must be carried out in a professional manner. Their task is to notify one of the players selected for a doping control and to escort him from the time he is notified until the doping test is complete.
BROADCASTER SERVICES

The broadcaster services team will be responsible for ensuring that the match is broadcast to spectators all over the world. The broadcaster information team provides basic information on TV production and booking matters, general tournament information as well as tourist information to UEFA EURO 2020 broadcast partners (UBPs). The broadcaster information desk will be a first point of contact for UBPs upon arrival at the international broadcast centre (IBC). The main tasks of the broadcaster unilateral service volunteers will be to support the broadcast liaison officers at each venue, primarily on MD-1 and MD. Their duties can vary from simple administrative tasks (e.g. photocopying, printing and distributing information, printing information, UEFA’s extranet system used to manage broadcasters’ bookings) to answering queries, distributing supplementary access devices, guiding broadcasters to their various facilities in the stadium and helping them to deliver broadcaster services.
- Positions: <15
- Availability: MEDIUM-HIGH
CEREMONIES

The ceremonies project will create and implement ceremonies and entertainment programmes at the twelve stadiums. The objective is to create a joyful atmosphere in the stadium and provide a memorable experience, offering a warm and colourful welcome from UEFA and the host city to the fans, teams and hundreds of millions of viewers worldwide. Volunteers will assist with the pre-match ceremonies (entertainment of fans inside and outside the stadium) and production (TV production, logistics). A ‘fantertainment’ programme is a live event held inside or around the stadium to welcome the fans and entertain them before the start of the match. UEFA uses this platform to create emotion and excitement among the spectators and thereby ensure a festive atmosphere in the stadium. During this time, the spectators become a symbol of unity and respect, having fun, singing and dancing together regardless of which team they support. Volunteers in this area assist the local ceremonies coordinator.
- Positions: <15
- Availability: LOW-MEDIUM
COMMERCIAL OPERATIONS

The Commercial Operations project team leads the implementation of any stadium marketing rights granted to commercial partners contracted by UEFA and supports the official sponsors with their on-site activation programmes across the 12 venues. As such commercial operations delivers guiding principles, produced in consultation with internal specialists, and manages the planning and orders with the contracted sponsors. Commercial operations also act as an internal resource for commercial matters in relation with the stadiums and liaise with the various projects for the implementation of these rights. Volunteers will support by fulfilling office duties, monitoring the advertising-free zones and assisting sponsors with on-site activation programmes, as well as other on-site promotional activities around the stadiums.
- Positions: <15
- Availability: MEDIUM
EVENT LEGAL SERVICES

The rights protection volunteers will provide assistance to UEFA’s on-site RPP activities aiming to prevent unauthorised commercial activities (counterfeiting and ambush marketing) around UEFA EURO 2020 stadiums and at other key sites within the host city.
- Positions: <15
- Availabiliy: LOW
EVENT TRANSPORT

Event transport is responsible for the planning and delivery of transport services. For UEFA EURO 2020, the event transport team will be responsible for providing transportation for the 24 participating national associations, referees, doping control officers, match delegates, UEFA guests and staff. Volunteers will assist at the transportation office and the fleet compound or as coordinators and welcome personnel at airports, hotels and other venues. The aim is to help and support the customers by delivering a high-level transportation service.
- Positions: 30-60
- Availability: MEDIUM-HIGH
GUEST MANAGEMENT AND PROTOCOL

The guest management and protocol team is responsible for guest management, welcome services and protocol matters for the 17,000 UEFA VIP guests attending UEFA EURO 2020. Guest management operations are carried out at airports, hotels and stadiums, where national and international guests from the world of sport and politics will be welcomed. They will provide them with information about the tournament and the host cities, and handle their questions and requests.
- Positions: 15-30
- Availability: MEDIUM
HOST BROADCAST LOGISTICS

The host broadcast logistics team coordinates and delivers a range of integrated support services to host broadcast staff and suppliers, as well as unilateral broadcasters. It works closely with the UEFA TV production department to plan and implement the travel, transportation, accommodation, accreditation, uniform and office needs of the 2,500 host broadcast crew, supervising the delivery of these support services at the venues.
- Positions: <15
- Availability: HIGH
INFORMATION AND COMMUNICATIONS TECHNOLOGY

Information and communications technology (ICT) for UEFA EURO 2020 delivers all communications and related services, as well as some hardware and specialised solutions and applications. ICT is responsible for the concept, set-up, operations. In addition, approximately 4,000 journalists and photographers will be reporting on UEFA EURO 2020 on TV, internet, radio, email and telephone every day. An IT and telecommunications network will be set up and maintained at every venue so that journalists and other personnel can enjoy the best possible working conditions. Volunteers in this sector will have a variety of tasks: IT service and support for matchday operations, information desk and back office, venue set-up and operations. They will gain insights into key areas of a complex organisation that most people never see.
- Positions: <15
- Availability: HIGH
MARKETING

The UEFA EURO 2020 mascot brings the teams and fans together! The mascot will engage with young urban audiences across Europe. Relevant and engaging for fans, it will contribute to the visual recognition and the creation of memorable moments from the tournament. It will raise interest and awareness globally and locally, especially in the host cities, countries in which the host cities are located and across Europe. The mascot will appear in every host city, bringing the spirit and identity of the tournament to life, connecting with fans and participating in promotional activities. The mascot will form part of UEFA’s commercial partners’ activation plans for the tournament.
- Positions:<15
- Availability: LOW
MATCH ORGANIZATION

Match organisation lies at the very centre of all UEFA EURO 2020 venue operations, as it deals directly with UEFA’s first priority, the sport itself. A successful match organisation project will contribute largely to the overall image of the tournament and reflect positively on the quality of the matches. The project’s main task is to organise the 51 matches and all services related to the sporting aspects of UEFA EURO 2020 at the highest international level and according to UEFA regulations. Volunteers will assist the UEFA match manager with the preparation and running of each match, including the official training sessions on the day before the match. They will help to set up the dressing rooms, competition areas and match material. Volunteers will also take on various administrative tasks, including preparing and, if appropriate, attending meetings.
- Positions: <15
- Availability: MEDIUM
MEDIA SERVICES AND OPERATIONS

The media services and operations project involves the planning and delivery of facilities and services to the 3,000+ local and international media expected to cover UEFA EURO 2020. The main elements of the project are as follows. Working conditions: each stadium will have its own media centre, media tribune, press conference room, mixed zone and photo positions for journalists, photographers and broadcasters. Media accreditation and booking services: the team will manage the accreditation processes and arbitration for tournament passes and individual match-specific bookings, including the on-site delivery of the relevant access devices. Information services: operation of the media channel, UEFA’s online media information and content platform, as well as production of media guides and in-tournament information resources. Event operations: the team also coordinates the official media activities of the competing teams in accordance with the tournament regulations. Each venue will be staffed by a venue media operations manager and two venue media operations assistants, to whom the volunteers will report.
- Positions: 30-60
- Availability: MEDIUM
MOBILITY MAKERS

At UEFA EURO 2020, the mobility makers team will act as the face of the tournament and will be responsible for ensuring that our 2.8 million ticket holders have the best possible matchday experience. The mobility makers team will operate at each of the 12 UEFA EURO 2020 venues, supporting the spectator client group and providing a range of services. It will be managed by the mobility makers manager and powered by a team of outgoing volunteers, referred to as the Mobility Makers. All members of the team will be trained to provide both directions and information, and will also be responsible for delivering a small number of key stadium functions such as language services, vulnerable persons support, luggage depots, mobility support and spectator information points.
- Positions: 200-300
- Availability: LOW
SIGNAGE

Signage includes production and installation of all branding elements that form part of the stadium dressing as well as in some areas of the official hotels and airports. The projects is in charge of decorating the stadium with the UEFA EURO 2020 brand and producing all UEFA EURO 2020 printed material for all projects across the venue. It also implements the specific wayfinding concept and the signage rights delivery for the UEFA partners, especially LED pitch perimeter board advertising and media backdrops.
- Positions: <15
- Availability: MEDIUM-HIGH
SUSTAINABILITY

The sustainability project concentrates on social, environmental and economic priorities, in particular by: Promoting and improving the accessibility of stadiums for disabled spectators; Optimising transport and mobility; Optimising waste management by reducing, reusing and recycling (‘3R’ strategy); Optimising energy and water consumption while promoting renewable energies; Promoting responsible sourcing of products and services Volunteers in this area will provide assistance to disabled spectators, support audio-descriptive commentary services and raise awareness among spectators, staff and volunteers, advising them on environmental issues.
- Positions: 15-30
- Availability: LOW
TECHNICAL SERVICES AND OVERLAP

The technical services and overlay project manages the planning, provision and implementation of services and temporary infrastructure as requested by internal and, to some extent, external stakeholders to bridge the gap between the existing conditions at the venues and the greater requirements of a major sports event. Sub-projects within this area relate to power supply, water supply, temperature control, waste management, sound systems and giant screens, venue TV and radio frequencies, and temporary infrastructure.
- Positions: <15
- Availability: HIGH
TICKETING

domainA total of almost 3 million match tickets will be available for UEFA EURO 2020. These tickets will be distributed to customers by courier, on-site collection or through an app on the customer’s mobile phone. Ticketing volunteers are essential to the delivery of the ticketing project and will often be the first point of contact for ticket holders. They will deal with any customer queries and provide customer services in accordance with the ticketing policy and help to enhance the customer experience for the event. Volunteers will also be heavily involved with the on-site operation and ticket collection processes. They will also assist the ticketing team at the respective ticketing locations in the city and at the stadium.
- Positions: 60-90
- Availability: LOW-MEDIUM
VENUE LOGISTICS

The venue logistics team manages the venue offices and oversees staff service needs at the UEFA EURO 2020 venues. One of the first teams to arrive at the venues, its responsibilities include supervising office and furniture set-up, managing office and stationery supplies, distributing staff uniforms, setting up and overseeing staff break areas, liaising with staff hotels (early/late check-ins/-outs, information board in reception, etc.), managing staff daily commutes from hotel to venue, and overseeing general office responsibilities and staff needs at the stadium.
- Positions: <15
- Availability: MEDIUM-HIGH
VENUE MANAGEMENT

The venue management team is in overall charge of what happens at the venue and, through the venue manager, has the authority to arbitrate if issues arise between projects at the venue. The volunteers support the daily work of the venue manager and his team.
- Positions: <15
- Availability: HIGH
VENUE OPERATIONS

The spectator services team at the stadium is responsible for facilitating the overall access, ingress and egress of spectators, guests, staff and vehicles at UEFA EURO 2020 venues (stadiums) by supporting the stewarding, access, ticketing, media/TV operations and hospitality projects on matchdays. The volunteers will play an integral role by helping the projects to implement the matchday access procedures, providing information and directional guidance to spectators, guests and staff and assisting the first-aid teams with translation services.
- Positions: 150-200
- Availabiliy: LOW
VOLUNTEER MANAGEMENT

All volunteer-related activities will be planned and implemented by the volunteer management department. This sector will look after the volunteers and ensure that everything runs smoothly. It will also deal with training, job allocation, the volunteer centre, catering and the volunteer culture. Volunteer will assist in all aspects related to the Volunteer Programme management, ensuring this experience will be an unforgettable one for all participants.
- Positions: 15-30
- Availability: HIGH